Warranty & After Sales Instrument Reprocessing
With its highly experienced and fully qualified team of Field based, Service and Validation Engineers, Healthcare 21 Group provides engineering and technical services across a wide range of advanced instrument reprocessing products in the Healthcare sector. These supportive products include bedpan washers, washer disinfectors, steam sterilisers, ultrasonic washers and sealable pouch heat sealers.
Our highly experienced Engineers undertake full Manufacturer Training on all products and are recertified regularly to ensure skills are relevant and they are equipped with the latest technical information. Validation Engineers are trained to HTM and EN Standards for periodic and annual Validation testing of Instrument reprocessing products.
OEM parts are used throughout, ensuring compliance with Manufacturer guidance and a large inventory of parts ensure equipment downtime is minimised.
Healthcare 21 Group Companies offer a comprehensive range of services including Clinical Education, Installation, Operational Advice, Essential Upgrades, Corrective Maintenance, Phone, Repair and Breakdown Support and Annual/Biennial PM Service Contracts designed to maintain the optimal performance of each device and bespoke to the needs of each Customer. Our aim is to provide a consistent and exceptional service that exceeds the expectations of our customers and maximises uptime of critical patient care equipment, including the provision of loan equipment if required.
We use our Asset Management System, AssetTrak, to track and trace each process/movement that occurs to each Device and both a full Service/Repair and Electrical Safety Test Report are furnished to the customer every time a device is seen by the Engineering Team. All test equipment used by the Team is maintained and calibrated to the required standards annually and calibration certificates can be provided if requested.