Each of them receives fully accredited and specific training from the manufacturers of Healthcare 21 products and are experts in the latest service and repair technologies and processes. This is augmented by dedicated service administration and parts procurement teams.
Services include receipt of new assets from suppliers, asset tracking, storage, collection, delivery, service, repair, traceability and reporting on lifecycle costs.
The ability to track and trace assets is vital for all medical distribution businesses and its customers alike; not only to meet legal obligations but to identify the movements and true life costs of a product during its life cycle.
Healthcare 21 Group utilise the AssetTrak System to track a range of service provision activities across the business including Service/Repair, Decontamination, Logistics and Storage.
In line with infection control standards, equipment should be decontaminated and maintained to minimise the risk of transmitting a healthcare-associated infection between uses.
Healthcare 21 provide a robust validated Decontamination solution for customers to ensure that regular equipment decontamination is an integral part of the Infection Control Policy, reducing potential cross contamination and reducing spread of infection.
Healthcare 21 actively engage with customers on an ongoing basis to ensure dynamic customisable service provision to meet their ever-changing needs.
We have a wealth of strategic insight, built from years of industry experience and marketplace know how, unrivalled expertise and exposure via inside sales and marketing teams specialising in each therapeutic area and a commitment to on-demand, convenient, customer services that build lasting relationships with HCP’s.
With nearly 100 of the world’s leading healthcare companies choosing us to manage their portfolio, it is no surprise we have dedicated and specialist sales and marketing teams that focus wholly upon one product range. There is no crossover, so our teams become an extension of our partners’ operations, and experts in that particular field.
Healthcare 21 delivers value to each of our partners by taking care of the complete sales distribution process, from the point of order to delivery, and everything in between including servicing and maintenance. This includes sophisticated asset-tracking tools, real-time data sharing and same-day delivery options right through to end of life.
We process 275,000 orders per year, so to speak to a dedicated member of staff about our distribution, tracking and logistics.